Site Manager User Guide

Site Manager 

An organization may have multiple user accounts.  When one of the organization’s user accounts upgrades to Site Manager by completing all the required tasks, all users within the organization are upgraded automatically to Site Manager.  This means that all users are now able to send offers to hosts, execute contracts and more. 

Your Airwaive dashboard will appear different once upgraded to Site Manager, exposing these new functions.  The tiles on the dashboard are based on your activity.  Your dashboard should look similar to one of the following views:

Site Manager Dashboard – Cells Created

If your dashboard does not appear like the examples above, you are likely on Site Planner.  Follow the instructions below to upgrade.

Removing Users 

If a user leaves your organization, changes roles, or needs to have their Airwaive access removed for any reason, you can delete their access if you are an admin for your organization.  To remove a user:

1. Choose Admin in the left-hand menu
2. Select the ellipses (“…”) in the row of the user to remove
3. Choose Archive

Review Default Settings 

Before sending offers, review your default settings.  Although many of the default settings can be changed specific to a cell and offer that you create, these settings will save you time and reduce potential errors if you modify them before creating cells.  Choose Settings in the left-hand menu and you will see the following tabs.  The key settings are described here (for others, look for information icons for their explanations):

Equipment

• Default equipment – The default choices for gateway (requires host Internet connection) and repeater (does not require connection) that you have configured.
• Default frequency – The main frequency that you are using to connect end users.
• Equipment purchased by – Set to operator if you pay for equipment or host if they pay for it.
• Equipment installed by – Set to operator if you will install equipment or host if they are expected to install it.
• Power paid by – Set to operator if you are paying for power/electricity or host if they are expected to pay for it.

What is a Cell? 

In Airwaive terminology, a cell is the geographic boundary for wireless coverage.  It may require one or more wireless access points at different locations within the cell.  This differs slightly from traditional cell definitions with one wireless access point, when wireless cells were planned by engineers.  With Airwaive, some of the tasks of planning and site acquisition are automated, making it easier for an operator to define the area that they want coverage, and let a self-organizing network grow based upon marketplace rules. 

In the Site Planner user guide, Airwaive’s maps were introduced and how they can be used to plan a network and estimate the number of access points within a cell (amongst other features). Refer to this section on maps for a tutorial if you are not familiar with the maps. In this section, we will cover the process of creating a new cell and sending offers to hosts.

Sending Host Offers

Creating a cell kicks off a process that identifies and recruits hosts for your network. It starts with an Offer, which summarizes what you are asking the host to do and their compensation. When an offer is created, hosts can find your offer in a number of ways:

1. Registered Airwaive hosts are sent an email meeting your criteria.
2. New hosts that visit airwaive.com/hosts will see your offer if within the boundary.
3. You can market to potential hosts from your web site using widgets. See Site Marketer.

To create a cell, go to Cells -> Create Cell and follow these steps:

Create Cell – Step 1 (Define the Geography)

1. Use the search bar to define the boundary. Use an address or a geopoint (latitude/longitude).
2. The geographic boundary of the cell is defined in blue. Use Cover radius to make a circle of any distance from the center.  Use Cover entire area to cover a city, county, state or country.
3. Use filters as desired for your host specifications (property type, structure height and Internet connectivity).

Total Monthly Budget

Airwaive calculates the total monthly budget based on the number of hosts and your offer per host site. This is the maximum amount you will pay each month. Actual payments may be less if there are variable components of host compensation that are not reached. Airwaive calculates host payments and will send you a single invoice each month for all host payments.

Advanced Fields

Advanced fields use your defaults found in Settings. If they need to be changed for a specific cell or offer, clicked on Advanced:

• Annual Percentage Increase: An increase in host compensation each year according to this percentage. 
• Contract Term: the length of the contract in months.
• Fixed %: the amount of the monthly host budget that is a fixed payment to the host each month. For example, budget is $300 per host, and the fixed percentage is 50%, then $150 is a guaranteed fixed payment to the host.  Any remainder is calculated as variable.
• Variable: If there is a variable calculation (i.e. fixed is not 100%), then a variable component can be set based on the number of connected devices, usage or revenue share (this is configured in your Settings). The most common is Connected Devices. For example, if 10 is set as the Variable value, this is the value paid per connected device up to the maximum amount of the monthly budget. Expanding on the previous example, if the monthly budget is $300 per host, with $150 as variable (50% fixed), then the host may receive $10 for each connected device up to the max of $150.  

Create Cell – Step 3 (Select Equipment and Contract)

1. Select the equipment package that will be installed at host properties, if different from the default.
2. Select the main frequency that is used by the wireless access points to communicate with end user devices.
3. Select the contract template that will be used for the host contract, if different from the default.
4. Choose Send Offers to make the offer available to hosts.

Send Offers

When you press Send Offers you are communicating this offer to potential hosts that meet your criteria. Hosts are notified directly by email, or through Airwaive partners, and use Airwaive’s host application to view the offer that you have created. You can view how your offer looks to hosts by entering an address within the cell geography using our host app. Note that it may take up to one month for all hosts to receive offers due to our prioritization system.

Making Changes to Cells and Offers

If required, you can edit an offer after the cell has been created. Go to Cells in the Airwaive menu and select the cell to edit by selecting the ellipses (“…”), then Edit. Any changes will be immediately seen for hosts that view the offer in the host application. However, emails will not be sent to hosts unless it has been more than one month since the previous change.

Reviewing Host Applications

When a host has interest in your offer, they apply online using Airwaive. If you created the cell, you will be notified of their application by email, or you can select Hosts in the Airwaive menu to find interested applicants. On the Hosts -> Offers page you can find details about hosts, communicate with them and execute online contracts.

Making a Decision

Airwaive provides information about the host and property to allow you to make a decision, but this does not prohibit you from contacting the host directly with additional questions or request an on site visit. In fact, we make it easy for you to communicate with the host with our messaging platform, described in the next section. The following are actionable links on the Host offers page:

• Detail – An icon of a tower, commercial or residential property gives you a quick visualization of the type of property.  Clicking on this icon brings up a page with additional property information, gathered by Airwaive or provided by the applicant.
• Host – Clicking the host name will pop up our messaging feature, described in the next section.
• Location – Clicking on the location will pop up a new tab with Airwaive’s Structure map, showing the property in 3D view. Left click the structure for additional information.  Right click on the structure to see a Google Street view at that location.
• Notes – Write yourself a note to remember information about a property or allow your colleagues to collaborate by sharing info.
• Action – The action buttons vary based on the stage of the contract process once you accept the property. These stages will be described in the contracts section.

Contacting Hosts

The messaging platform allows you to contact hosts throughout the lifecycle of their relationship with you. Examples of messages to the host might be questions they need to complete before their acceptance, communication of times that an installer will be on their property, or simple operational requests like adjustments to antennas.  In the messaging platform, Airwaive provides the email address of the host.  If you prefer, you may copy this email address and contact the host directly (not using Airwaive’s platform). However, if you choose to email the host directly using an email program, Airwaive will not be able to store the history of your communication with hosts.

Your Message Inbox

• You will find your message inbox by clicking on the mail icon in the page header.
• When a host replies to your message you will receive a notification from Airwaive. Clicking on the View Message button will bring you to your inbox.
• The message inbox is similar to standard email programs. You can reply to messages, mark as read/unread or delete.  

• Similar to email programs, Airwaive’s messaging platform is organized with inbound messages in your Inbox, sorted by date.  You can find your inbox at Messages -> Inbox.  And your sent messages are in your sent folder at Messages -> Sent.

Signing Host Contracts 

After reviewing a host applicant, you will accept or decline the host. Declining the host removes them from the queue.  Accepting the host kicks off the online signature process.  On the Host –> Offers page, the Action buttons reflect the state of the signature process.  The steps are: 

1. Accept – Selecting accept sends the host a notification that contract is ready to sign.
2. Host Signature – This disabled button indicates that the host needs to sign the agreement.
3. Countersign – After the host signs the contract, a Countersign button appears. Click to sign as the operator.
4. Completed – After you have signed the agreement, it is marked as completed.

Airwaive is integrated with HelloSign (a Dropbox company) to timestamp and record electronic signatures by both parties.  Contracts in Airwaive need to be prepared for online execution when the cell is created, as explained here.

Operator Signature

You countersign after the host signs. The contract wizard walks you through the steps to e-sign.

Viewing Host Sites, Contracts and Payments

Once a contract is signed with a host, it is considered a host site.  You can view sites by going to Hosts -> Sites and view in a table list or using the map.  From here, you can link to see the Host payments and contracts.

Contracts Page

• An alternative method to find a host contract is to go to the Contracts page in the left-hand menu.
• Search for the host on this page.
• View a summary of the contract or download the executed copy.